My family and I moved into Copperfalls in September 2020. We signed a 9 month lease and weâre excited to move into a brand new apartment. We didnât have too many troubles with the old management company PB Bell. That is one reason we moved there is because of how they managed other complexes. We had smoking neighbors that would smoke inside despite the rules of only smoking outside, and their smoke would come into our closet and make our clothes smell and stink up our whole house. We told the old management company and they took care of the problem and evicted them after multiple complaints. They were responsive and kept the grounds so clean and everything looked nice. Now fast forward to when the new management took over and things went downhill within a day. That is not a lie. Trash EVERYWHERE. Pool turned a weird green color. Their excuse was âthe maintenance hasnât been trained yetâ it still wasnât clean after 3 weeks of them taking over. Rent online portal not set up on time. Not responsive. It was insane how quickly this went down hill. We could not get out there fast enough. Now, people should pick up after themselves so itâs not 100% the managements fault, but the previous one could keep it looking decent. We had our car broken into, and had to call the cops on fighting neighbors. That may not be apartments fault but also speaks a lot of the caliber of people that are coming to this place. Oh and be prepared to smell marijuana everywhere you walk and inside your apartment will be a weed hot box every weekend. It may look nice but this new management is terrible!! I waited to write this review until after I received our deposit. It took 2 and 1/2 months after move out to get this back. So ridiculous. Do not move here.
KimberLee Reeves
July 30, 2021
Terrible maintenance, they never pick up their phone, always loud especially by the car wash, horrible management, 0/10
Resonance
July 12, 2021
Alexius Cadriel
July 08, 2021
Do not move here they are unprofessional!!!
Perlie Thompson
July 07, 2021
TEE TEE
July 07, 2021
The manager messed up the whole move in process and left me and my 6 month baby homeless ONE day before move in day when my u-haul truck was all packed up with my stuff to move in. She had told me I am approved, confirmed my move in date & collected my deposit.. just to call me the day before to inform me I canât move in. Why did she tell me I was approved? And confirm move in date to collect deposit? So sad that the managers are very unprofessional.. if they were professional and honest from the beginning, me and my baby wouldnât be homeless right now.
Gabriela Priscilla
July 07, 2021
Approved me to move in and on the day prior told me I wasnât approved now Iâm stuck trying to find a place for me and my child.
Raynesha Roper
July 07, 2021
I Had a wonderful experience with the front office staff. Jordan is a Gem and really helped me a lot in my time of need. She is a true professional. She gave me a tour and was very Knowledgeable of the property and got me in my apartment in 1 week after applying ! My apartment was ready, Clean, and available right away. I truly appreciate the front office staff and all those that helped me get into my unit right away. The front Staff was amazing. The apartment complex amenities are great! Clean, Quiet, and peaceful. I definitely feel at home here.
Sonji F
June 26, 2021
This has been my first time living in apartments and I must say my expectations were exceeded! It’s so nice here from the pool to the gym and the dog park, this has been a great experience! The only thing I must say I struggled with was the parking and the noise of the neighbors above and around me.. I wish the walls were a little more “noise cancellingâ€. Other than that, the staff is friendly and very helpful! It’s going to be hard getting used to another place after living in such a lux apartment with modern touches!
Carmen
June 24, 2021
Thereâs been break ins - lots of trash and spiders weird bugs. I thought it was new?
The master
June 23, 2021
